Nook Terms and Conditions

APPLICATION OF TERMS
1. These Terms apply to your use of Nook. By accessing and using Nook:
  1. you accept and agree to be bound by these Terms; and
  2. where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.
2. If you do not agree to these Terms, you are not authorised to access and use Nook, and you must immediately stop doing so.
CHANGES
1. We may change these Terms from time to time. When we do, we will provide you with at least 14 days' notice of the changes by sending an email to the address associated with your account and by posting a notice on the Website. The updated Terms will take effect on the date specified in the notice. By continuing to access or use Nook after the effective date, you agree to be bound by the changed Terms. For certain actions, such as creating a new Listing or making a new Booking, you may be required to explicitly re-accept the updated Terms.
2. We may change, suspend, discontinue, or restrict access to, Nook without notice or liability.
3. Terms and Conditions last updated: These Terms were last updated on 14/01/2026.
DEFINITIONS AND INTERPRETATION
1. Definitions: In these Terms:
  Nook means the Website
  Nook Guarantee means the guarantee set out in clause 11
  Commission means the commission payable by Hosts to us in respect of Nook, calculated as a percentage of the Rent (including GST) as set out on our Fees page
  Content means content, data, and information (including personal information) that is owned, held, used or created by you or on your behalf, and that is then stored, transmitted via, input into or displayed via Nook including, in the case of a Host, all content, data and information uploaded into Nook by the Host when creating a Listing
  Contract means an agreement formed directly between a Host and a Renter at the moment the Host clicks "Accept" (or otherwise confirms acceptance of a booking request), to use a Space on the terms set out in the Schedule, unless otherwise agreed between the Host and the Renter. Nook is not a party to any Contract
  Booking Fee means the one-time fee payable by Renters to Nook upon booking confirmation, calculated as set out on our Fees page
  Host means a person who has set up an account with Nook to list a Space and offers such a Space to Nook users
  Intellectual Property Rights includes copyright and all rights anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trade marks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity.
  Intellectual Property has a consistent meaning, and includes any enhancement, modification or derivative work of the Intellectual Property
  Listing means an advertisement or post by a Host on Nook offering a Space to Nook users
  Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis
  Objectionable includes being objectionable, defamatory, obscene, harassing, threatening or unlawful, in any way
  Payment Manager means the payment provider we use in connection with Nook, currently Stripe Inc: https://stripe.com/about
  Personal information means information about an identifiable, living person
  Prohibited Goods means toxic, polluted or contaminated goods, firearms, munitions, weapons or explosives, radioactive materials, highly flammable or hazardous goods, unsupervised charging of lithium-ion batteries (including e-bikes, e-scooters, power tools, and similar devices), living plants or animals, food or perishable goods, anything damp, mouldy, rotten or infested with or damaged by parasites, any item which emits any fumes or strong odour, cash and securities, illegal goods or items, waste, or any item whose presence would invalidate any insurance policy which would otherwise cover the items or the Space
  Rent means the rental amount for a Space set out in a Listing
  Renter means a person who makes a booking to use a Space
  Space means the physical space at a Host’s premises
  Stored Goods means the goods stored under a Contract
  Terms means these terms and conditions titled Nook Terms and Conditions
  Underlying Systems means the IT solutions, systems and networks (including software and hardware) used to provide Nook, including any third party solutions, systems and networks
  User ID means a unique name and/or password allocated to you to allow you to access Nook
  We, us or our means Nook Limited, company number 6371955
  Website means www.nook.kiwi You means you or, if clause 1.2c applies, both you and the other person on whose behalf you are acting
2. In these Terms:
  1. clause and other headings are for ease of reference only and do not affect the interpretation of these Terms;
  2. words in the singular include the plural and vice versa; and
  3. a reference to:
    1. a person includes an individual, a body corporate, an association of persons (whether corporate or not), a trust, a government department, or any other entity;
    2. including and similar words do not imply any limit; and
    3. a statute includes references to regulations, orders or notices made under or in connection with the statute or regulations and all amendments, replacements or other changes to any of them.
ABOUT Nook
1. Nook provides an online platform that connects Hosts that have Space with Renters seeking to book such Space for storage or parking purposes.
2. We act solely as an intermediary platform for Nook users to transact and are not a party to any Contract. We are not a rental agent, property broker, storage provider, or bailee. When a Host accepts a booking request from a Renter, they are entering into a Contract directly with each other. Nook's role is limited to facilitating the connection between users and processing payments on their behalf.
3. Any interaction between you and another Nook user, including any Contract entered into between you and another Nook user, is a matter directly between you and them only. The Contract is independent of your relationship with Nook. Other than our obligations set out in these Terms, we are not liable to you for any failure by any Nook user to comply with these Terms, the Contract, or any other legal obligation. Any disputes arising under or in connection with a Contract are between the Host and Renter only, and Nook shall not be joined as a party to any such dispute or legal proceedings.
4. We will use reasonable efforts to provide Nook in accordance with these Terms and New Zealand law.
5. Our provision of Nook to you is non-exclusive. Nothing in these Terms prevents us from providing Nook to any other person.
6. Subject to clause 4.7, we will use reasonable efforts to ensure Nook is available on a 24/7 basis. However, it is possible that on occasion Nook may be unavailable to permit maintenance or other development activity to take place, or due to an event that is beyond our reasonable control.
7. Through the use of web services and APIs, Nook may interact with a range of third party service features. We do not make any warranty or representation on the availability or performance of those features. Without limiting the previous sentence, if a third party feature provider ceases to provide that feature or ceases to make that feature available on reasonable terms, we may cease to make available that feature to you. To avoid doubt, if we exercise our right to cease the availability of a third party feature, you are not entitled to any refund, discount or other compensation.
USE OF Nook
1. You must:
  1. use Nook in accordance with these Terms solely for lawful purposes (including complying with the Unsolicited Electronic Messaging Act 2007); and
  2. not resell or make available Nook to any third party, or otherwise commercially exploit Nook.
2. To register with Nook, you are required to either log in via Facebook or supply your name, an email address and a password.
3. When you create a user account, Nook will require you to verify your identity . You warrant that all identity documents you provide are complete, current and accurate. You undertake to notify us of any changes to these identity documents within 7 days of the change.
4. You must keep your User ID secure and:
  1. not permit any other person to use your User ID, including not disclosing or providing it to any other person; and
  2. immediately notify us if you become aware of any unauthorised use or disclosure of your User ID, by sending an email to [email protected].
5. You must obtain our written permission to establish a link to Nook. If you wish to do so, email your request to [email protected].
6. When accessing and using Nook, you must:
  1. not impersonate another person or misrepresent authorisation to act on behalf of others or us;
  2. not attempt to undermine the security or integrity of the Underlying Systems;
  3. not use, or misuse, Nook in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use Nook;
  4. not attempt to view, access or copy any material or data other than:
    1. that which you are authorised to access; and
    2. to the extent necessary for you to use Nook in accordance with these Terms;
  5. neither use Nook, nor transmit, input or store any Content, that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect or misleading; and
  6. unless with our agreement, access Nook via standard web browsers and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction, monitoring or input method.
7. You are responsible for procuring all licences, authorisations and consents required for you to access and use Nook, including to use, store and input Content into, and display Content using, Nook.
8. You indemnify us against all Loss we suffer or incur as a direct or indirect result of:
  1. any actual or alleged claim by a third party that any Content infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Content is Objectionable, incorrect or misleading;
  2. your failure to comply with these Terms, including any failure of a person who accesses and uses Nook by using your User ID; or
  3. any Loss arising from or in connection with an actual or alleged breach by you of any legal or regulatory requirements which occurs in connection with a Contract or as a result of any other relationship established through Nook.
INSURANCE
1. It is a condition of using Nook that both Hosts and Renters maintain appropriate insurance covering their respective risks under any Contract, including (without limitation) public liability insurance, contents insurance, and any other insurance appropriate to the nature of the Space and Stored Goods.
2. Nook does not provide any insurance coverage. The Nook Guarantee set out in clause 11 is not insurance and should not be relied upon as a substitute for appropriate insurance coverage.
3. Both Hosts and Renters must confirm with their insurance provider that their insurance policy covers their activities under the Contract, including any commercial use of residential premises. You acknowledge that some domestic insurance policies may exclude or limit coverage for peer-to-peer storage arrangements.
4. Proof of insurance may be requested by Nook or the other party to a Contract at any time.
ADDITIONAL TERMS FOR HOSTS
1. This clause 7 applies to Hosts.
2. On creating a Listing, you must:
  1. provide accurate information on the Space including the size, location, security, and access type offered;
  2. disclose the Rent; and
  3. provide any additional terms and conditions that apply to the use of the Space.
3. All descriptions and information in a Listing must be accurate, complete, up-to-date and truthful to the best of your knowledge and belief.
4. If a Space becomes unavailable for any reason, you agree to remove or suspend the Listing as soon as practicable.
5. If a Renter requests to book a Space, you will receive a booking request via email. You must respond within 72 hours of receiving the booking request. If you do not respond in this time period, the booking request is considered as having been rejected by you.
6. Upon accepting a booking request by clicking "Accept" or otherwise confirming acceptance, a Contract is immediately formed directly between you and the Renter on the terms set out in the Schedule. You acknowledge that from this moment, you have legal obligations to the Renter under the Contract, and Commission becomes payable to Nook.
7. You must not ask for or accept direct payment of the Rent by a Renter by any payment method other than payment through Nook.
8. You acknowledge and agree that you are responsible for all Listings that you post on Nook. Accordingly, you represent and warrant that any Listing you post and the acceptance of a booking, or a Renter's use of, a Space will:
  1. comply any agreements you have entered into with any third parties;
  2. comply with all applicable laws; and
  3. not conflict with the rights of third parties.
9. You must inform the Renter of any damage to the Space or the Stored Goods that you become aware of as soon as practicable.
ADDITIONAL TERMS FOR RENTERS
1. This clause 8 applies to Renters.
2. In completing a booking for a Space, you must list the items expected to be stored in the Space.
3. Upon a Host accepting a booking request from you, a Contract is formed and you must pay the Rent.
4. You must not ask the Host to accept direct payment of the Rent or pay the Host by any payment method other than payment through Nook.
5. By entering into a Contract with a Host, you warrant and represent that you will not:
  1. store Prohibited Goods in the Space;
  2. use the Space for any unlawful purpose; or
  3. do anything that will interfere with the Host’s reasonable enjoyment of the rest of their premises or invalidate the Host’s insurance.
6. You must inform the Host of any damage to the Space or the Stored Goods that you become aware of as soon as practicable.
7. You must comply with the access and security arrangements set out in the Listing, the Contract or as otherwise agreed between you and a Host, and keep safe any keys or other items used to access the Space.
8. On or before the end of the rental period for the Space or upon termination of the Contract in accordance with clause 9 of these Terms, you must vacate the Space completely. You must remove all the Stored Goods from the Space and leave the Space in good condition.
TERMINATION OF CONTRACTS
1. If you are a Renter and wish to terminate a Contract, you must:
  1. provide 3 weeks’ notice to the Host through Nook of your intention to terminate the Contract; and
  2. continue to pay the Rent for the whole notice period, regardless of whether you have vacated or removed the Stored Goods.
2. If you are a Host and wish to terminate a Contract, you must:
  1. provide 3 weeks’ notice to the Renter through Nook of your intention to terminate the Contract; and
  2. agree to continue to store the Stored Goods for the notice period.
3. Upon termination of a Contract under clauses 9.1 or 9.2, the Renter must remove the Stored Goods from the Space.
4. If a Host has good reason to believe a Renter is storing Prohibited Goods at the Space or is otherwise in breach of the Contract, the Host may terminate the Contract immediately without notice to the Renter and require the Renter to remove the Stored Goods from the Space. The Host will give notice to the Renter and permit a reasonable period for the Renter to rectify a default before taking possession and selling/disposing of Stored Goods. The Host may also inform law enforcement authorities and take actions to remove the items from their property.
5. If the Renter is overdue in payment of the Rent by 14 days or more, the Host may:
  1. immediately terminate the Contract;
  2. deny the Renter access to the Space until the default is remedied;
  3. require the Renter 7 days' notice to remove the Stored Goods; and/or
  4. exercise any other remedy allowed by law until the outstanding amount has been paid in full.
6. On expiry or termination of the Contract, the Host may sell or dispose of the Stored Goods in accordance with the Contract, subject to the following:
  1. the Host must first notify us and provide full particulars of the Stored Goods;
  2. the Host must follow our reasonable directions; and
  3. having regard to the circumstances of the default or abandonment, we may, at our absolute discretion, direct the Host to remit or retain any remaining proceeds of sale.
FEES AND PAYMENT
1. A summary of our current fees, including the Commission and Booking Fee, is available at nook.kiwi/fees. Fees may change at Nook's discretion with at least 30 days' notice. Current applicable fees are displayed to Hosts at listing creation and to Renters at the booking request page.
2. Renters must pay the Rent to us during the term of the Contract.
3. The Rent is set out in Listings in NZD and includes GST.
4. Rent is charged weekly in advance, automatically processed via our Payment Manager. The first week's Rent is charged when a booking is confirmed. Subsequent weekly charges occur on the same day of the week as the booking start date. Unless otherwise agreed by us, all Rent must be paid by credit card.
5. The Rent is non-refundable except as expressly provided in these Terms or as required by law, including the Consumer Guarantees Act 1993.
6. If payment of any amount owed to us is not received by the due date, we may:
  1. charge interest on overdue amounts at a rate of 10% per annum, calculated from the due date to the date of payment (both inclusive); and/or
  2. recover all costs incurred in recovering overdue amounts and interest from you, including the actual fees charged by our lawyers and any debt collection agency; and/or
  3. charge a Late Payment Fee as set out on our Fees page after multiple failed attempts to process payment.
7. We will issue monthly statements to Hosts. These statements will set out:
  1. the Rent received;
  2. the Commission payable to us; and
  3. the net amount due to you.
8. The Host will typically be paid within 4 business days of a successful Renter charge. In the event of multiple Renter charge failures, the Host Protection may be implemented in accordance with clause 11.3.
9. Increases:
  1. We may, by giving at least 30 days’ notice, increase the Commission from time to time. We will notify you of any increase and the effective date of the increase by emailing you at the email contact address that you have most recently supplied to us.
  2. If you do not wish to pay the increased Commission, you may remove your Listings and/or your account. If you do not remove your Listings before the effective date of the increase, you are deemed to have accepted the increased Commission.
Nook LIMITED GUARANTEE
1. To compliment third party insurance coverage, we in our absolute discretion may offer to pay an amount in compensation to either a Host or Renter for loss or damage to Stored Goods or a Host’s property, in instances where:
  1. accidental loss or damage to Stored Goods or a Space is suffered through no fault of either a Host or Renter; or
  2. the payment for loss or damage to Store Goods or a Space is unrecoverable from the responsible party.
2. It is a condition of the guarantee set out in clause 11 of these Terms that the Renter must provide a list of the items with photographs stored in the Space at the time of making a claim.
3. Host Protection: To protect Hosts from unpaid rent, Nook may advance up to 2 weeks' worth of Rent to the Host in the event of non-payment or default by a Renter. Any such payment is at our absolute discretion. Host Protection payments are strictly limited to a maximum of 2 weeks' Rent for the applicable Listing and do not constitute compensation for any other losses.
4. Renter Claims: Claims by Renters for loss or damage to Stored Goods are assessed on a case-by-case basis. We may require evidence of the loss or damage, including photographs, receipts, or valuations. Payment of any claim is at our absolute discretion and will be limited to the lesser of the replacement value or a reasonable amount determined by us.
5. Any payments made under this clause 11 are not an admission of any liability or responsibility but are intended to promote use of Nook and build trust between Nook users. The guarantee is a goodwill gesture and does not constitute a contract of insurance. Our decisions on guarantee payments are final and binding. You acknowledge that the Nook Guarantee is a limited discretionary benefit and should not be relied upon as a substitute for appropriate insurance.
CONTENT
1. Title to, and all Intellectual Property Rights in, the Content (as between the parties) remains your property. You grant us a worldwide, non-exclusive, fully paid up, transferable, irrevocable licence to use, store, copy, modify, make available and communicate the Content for any purpose in connection with the exercise of our rights and performance of our obligations in accordance with these Terms.
2. Without limiting clause 12.1, you acknowledge that we may use Content for our internal research, analytical and product development purposes, to conduct statistical analysis and identify trends and insights (on an anonymised and aggregated basis) and for our internal reporting requirements (and these rights will survive termination and expiration of these Terms).
3. You must ensure you have obtained all necessary consents for us to access, collect, hold, process and distribute the Content as described in these Terms.
4. While we will use reasonable endeavours to back up all Content stored using Nook, you must keep separate and regular back-up copies of all Content uploaded by you onto Nook.
OUR INTELLECTUAL PROPERTY
1. Other than your Content, we (and our licensors) own all proprietary and intellectual property rights in Nook and the Underlying Systems, including all information, data, text, graphics, artwork, photographs, trade marks, logos, icons, sound recordings, videos and look and feel, and including any modification, enhancement or derivative work of any of the foregoing.
2. If you provide us with ideas, comments or suggestions relating to Nook or Underlying Systems (together feedback):
  1. all Intellectual Property Rights in that feedback, and anything created as a result of that feedback (including new material, enhancements, modifications or derivative works), are owned solely by us; and
  2. we may use or disclose the feedback for any purpose.
CONFIDENTIALITY
1. You must treat all information available and otherwise provided through Nook as strictly confidential, and may only use that information for the purpose of listing, booking, accepting bookings and storing goods through Nook.
2. Confidential Information expressly includes contact details of each Nook user, addresses for a Space and information about any Stored Goods, but does not include any information already in the public domain, or independently known to you.
PRIVACY
1. You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain functions of Nook available to you.
2. When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020 and with our Privacy Policy set out at https://nook.kiwi/privacy-policy.
3. By using Nook, you consent to us sharing your name, contact details, and booking information with other Nook users as necessary to facilitate Contracts. Payment information is processed by our Payment Manager (Stripe) and is subject to Stripe's privacy policy.
4. In the event of a data breach affecting your personal information, we will notify you and the Office of the Privacy Commissioner in accordance with the Privacy Act 2020.
DISCLAIMERS
1. To the extent permitted by law, we have no liability or responsibility to you or any other person for any Loss in connection with:
  1. any Contract;
  2. Nook being unavailable (in whole or in part) or performing slowly;
  3. the failure of any Nook user to comply with these Terms;
  4. any error in, or omission from, any information made available through Nook;
  5. any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use Nook. To avoid doubt, you are responsible for ensuring the process by which you access and use Nook protects you from this; and
  6. any site linked from Nook. Any link on Nook to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.
2. All Contracts are carried out entirely at your own risk. We exclude to the fullest extent permitted by applicable law all liability for any Loss arising out of or in any way connected with any other arrangements that you may have made in connection with Nook, or your use of Nook.
3. Without limiting clause 16.2:
  1. you rely on information provided by other Nook users at your own risk;
  2. you acknowledge we do not, control, inspect, endorse, approve or check the availability, condition or nature of an advertised Space or the accuracy, currency, truth or completeness of the information provided by Nook users and it is your responsibility to do so; and
  3. it is your responsibility to take any other necessary precautions before entering a Contract.
LIABILITY
1. To the maximum extent permitted by law:
  1. you access and use Nook at your own risk; and
  2. we are not liable or responsible to you or any other person for any Loss under these Terms or in connection with Nook, or your access and use of (or inability to access or use) Nook. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
2. Without limiting clause 17.1, you acknowledge and agree that Nook is not liable for any:
  1. personal injury, illness, or death occurring at, on, or in connection with any Space;
  2. theft, loss, damage, or deterioration of any Stored Goods;
  3. damage to any Space or Host's property caused by a Renter or Stored Goods;
  4. disputes, conflicts, or legal claims between Hosts and Renters;
  5. failure by any Nook user to comply with the Contract or these Terms; or
  6. any other loss or damage arising from or in connection with any Contract.
3. To the maximum extent permitted by law, you release and discharge Nook from any and all claims, demands, and causes of action arising from personal injury, illness, or death occurring at, on, or in connection with any Space, except where caused directly by Nook's gross negligence or wilful misconduct.
4. Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability will be limited to NZD50.
5. To the maximum extent permitted by law and only to the extent clauses 17.1 to 17.4 of these Terms do not apply:
  1. our total liability to you in connection with these Terms or Nook will not exceed NZD50; and
  2. we will not be liable to you under or in connection with these Terms or Nook for any:
    1. loss of profit, revenue, savings, business, use, data (including Content), and/or goodwill; or
    2. consequential, indirect, incidental or special damage or loss of any kind.
6. Clauses 17.1 to 17.5 do not apply to limit:
  1. our liability under or in connection with these Terms:
    1. for fraud or wilful misconduct; or
  2. any liability that cannot be excluded by law.
SUSPENSION AND TERMINATION
1. You may cease using Nook at any time by removing your account from Nook. If you do this, these Terms and your right to access and use Nook will terminate immediately.
2. Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use Nook if the other party:
  1. breaches any material provision of the Agreement and the breach is not:
    1. remedied within 10 days or the receipt of a notice from the first party requiring it to remedy the breach; or
    2. capable of being remedied; or
  2. becomes insolvent, liquidated, bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee’s or chargee’s agent appointed or becomes subject to any form of insolvency action of external administration, or ceases to continue business for any reason.
3. Termination of these Terms does not affect either party’s rights and obligations that accrued before that termination.
4. Clauses which, by their nature, are intended to survive termination of your right to access and use Nook, including clauses 12 to 17, 18.3, 18.4 and 19.2.
5. Subject to clause 18.3, no compensation is payable by us to you as a result of termination of these Terms for whatever reason, and you will not be entitled to a refund of any amount that you have already paid to us.
6. Without limiting any other right or remedy available, we may restrict or suspend your access to Nook if we consider you have:
  1. undermined, or attempted to undermine, the security or integrity of Nook or any Underlying Systems;
  2. used, or attempted to use, Nook for improper purposes or in a manner, other than for normal operational purposes, that materially reduces the operational performance of Nook;
  3. transmitted or stored any Content that breaches or may breach these Terms or any third party right (including Intellectual Property Rights and privacy rights), or that is, or may be, Objectionable, incorrect or misleading;
  4. failed to pay any amount when due in accordance with clause 10; or
  5. otherwise materially breached these Terms.
GENERAL
1. If we need to contact you, we may do so by email or by posting a notice on Nook. You agree that this satisfies all legal requirements in relation to written communications.
2. These Terms, and any dispute relating to these Terms or Nook, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or Nook.
3. Force Majeure: We are not liable to you for any failure to perform our obligations under these Terms to the extent caused by an event beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, war, terrorism, power outages, telecommunications failures, or failure of third-party services.
4. You may not assign, novate, subcontract or transfer any right or obligation under these Terms without our prior written consent, that consent not to be unreasonably withheld. You remain liable for your obligations under these Terms despite any approved assignment, subcontracting or transfer.
5. No person other than us and you has any right to a benefit under, or to enforce, these Terms.
6. Subject to clause 2.1, any variation to these Terms must be in writing and signed by both parties.
7. For us to waive a right under these Terms, that waiver must be in writing and signed by us.
8. If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
9. These Terms set out everything relating to your access and use of Nook and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to Nook that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.
10. Dispute Resolution:
  1. If you have a dispute with another Nook user arising from a Contract, you must first attempt to resolve the dispute directly with that user.
  2. If the dispute cannot be resolved within 7 days, you may contact Nook at [email protected] for assistance. Nook may, at its discretion, attempt to mediate between the parties but is under no obligation to do so.
  3. Nook's decisions on any matters involving platform fees, Commission, or the Nook Guarantee are final and binding.
  4. For disputes exceeding $30,000, the parties agree to submit to binding arbitration under the Arbitrators' and Mediators' Institute of New Zealand (AMINZ) rules before commencing court proceedings.
  5. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

SCHEDULE

STANDARD CONTRACT TERMS

This Schedule governs the private contractual relationship between Hosts and Renters. Nook Limited is not a party to the Contract and accepts no liability under it.

INTRODUCTION
1. This Schedule sets out standard terms that apply to the Contract formed directly between the Host and the Renter when the Host accepts a booking request. The Contract is independent of the relationship between each party and Nook.
2. The Host and Renter may agree to vary these terms in writing, but any such variation is a matter between them only and does not affect Nook's rights or obligations under the Nook Terms and Conditions.
3. Capitalised terms used in this Schedule have the meanings given in clause 3 of the Nook Terms and Conditions.
RENTER WARRANTIES AND ACKNOWLEDGMENTS
1. The Renter warrants that:
  1. it has full knowledge of the Stored Goods; and
  2. it owns the Stored Goods and/or is entitled at law to deal with them in accordance with the Contract.
2. The Renter acknowledges that:
  1. the Contract does not grant the Renter a lease of the Space; and
  2. the Host:
    1. does not provide any service other than a licence to use the Space;
    2. is not a bailee nor a warehouseman of the Stored Goods;
    3. does not and will not be deemed to have knowledge of the Stored Goods; and
    4. does not take possession of or any responsibility for the Stored Goods except as provided in clauses 4.4 and 7.1 of this Schedule.
ACCESS TO AND CONDITIONS OF USE OF THE SPACE
1. The Renter must:
  1. not store any Prohibited Goods in the Space;
  2. use the Space solely for the purpose of storage and not carry on any business or other activity in the Space;
  3. ensure the Stored Goods are dry, clean and free from vermin and food scraps when placed in the Space;
  4. not physically alter or damage the Space in any way (including the use of screws or nails) without the Host’s prior consent. If the Space is damaged, the Host may charge the Renter for any repairs;
  5. not assign the Contract or let any other person store Stored Goods in the Space; and
  6. must comply with all health and safety or other notices for the Space.
2. The access hours for the Space are as set out in the Listing or otherwise agreed by the Host and the Renter.
3. The Host can provide 2 types of access for any Listing:
  1. full access, where the Renter can access the Space without being accompanied by the Host; or
  2. partial access, where the Renter must give notice to, and be accompanied by, the Host in order to access the Space.
4. Where the Renter accesses the Space without being accompanied by the Host, the Renter must:
  1. secure the Space in the manner advised by the Host;
  2. ensure that the Space is kept clean and in a state of good repair;
5. The Host may refuse access to the Space by the Renter where any Rent is overdue.
6. Any items left unattended in common areas or outside the Space at any time may, at the Host’s reasonable discretion be sold, moved or disposed of at the expense and liability of the Renter.
RISK AND RESPONSIBILITY
1. If the Renter is using the Space for the purposes of business storage, then the guarantees and remedies in the Consumer Guarantees Act 1993 (CGA) are excluded.
2. If the Host is not providing the Space in trade (as that term is defined in section 2 of the CGA), then the guarantees and remedies in the CGA do not apply.
3. If the CGA applies, the Renter acknowledges in accordance with clauses 2.2a, 2.2bi and 3.1a of this Schedule that the Host is only providing a licence to use the Space provided by the Host for the sole purpose of storing Stored Goods. No other undertakings or commitments are given or undertaken by the Host whether in tort, contract or other legal principle.
4. If the CGA applies, the Host's services come with non-excludable guarantees, including that they will be provided with reasonable care and skill. Otherwise, to the extent permitted by law, the Stored Goods are stored at the sole risk and responsibility of the Renter who is responsible for any and all theft, loss, damage to, and deterioration of the Stored Goods.
5. Where loss, damage or injury is caused by the Renter, the Renter’s actions or the Renter’s Stored Goods, the Renter will indemnify the Host from all claims in contract, tort or otherwise for any loss or damage to the property of, or personal injury to the Renter, the Host or the Space, third parties, and/or the true owner of the Stored Goods stored in the Space, resulting from or incidental to the use of the Space by the Renter (including but not limited to storage of Stored Goods in the Space, the Stored Goods themselves and/or the Renter accessing the Space).
6. The Renter is responsible (and must pay) for loss or damage caused by a third party who enters the Space at the request or direction of the Renter or (if applicable) using the Renter’s key, access card or access code. The Renter is not responsible for access after it notifies the Host of the loss or theft of the key, access card or access code.
COMPLIANCE WITH LAWS
1. The Renter must comply with all relevant laws applicable to the use of the Space. This includes laws relating to the Stored Goods which are stored, and the manner in which they are stored. Liability for any breach of such laws by the Rent rests absolutely with the Renter and includes all costs resulting from such breach.
2. If the Host believes at any time (in its sole discretion) that the Renter is not complying with clause 5.1 of this Schedule, the Host may, at any time:
  1. take any action the Host believes necessary to so comply, including inspection of the Space and/or termination under clause 8.1 of this Schedule;
  2. immediately remove or dispose of the Stored Goods in the Space at the Renter’s expense; and/or
  3. contact, cooperate with and/or submit the Stored Goods to the relevant authorities.
INSPECTION AND ENTRY BY THE HOST
1. The Renter consents to inspection and entry of the Space by the Host on 14 days’ written notice.
2. In the event of an emergency, the Host may enter the Space without the prior written consent of the Renter. The Host will notify the Renter as soon as practicable of such entry. The Renter irrevocably consents to such entry. An emergency includes but is not limited to where the Host believes that clauses 3.1a or 5.1 of this Schedule are being breached, or where property, the environment or human life is, in the opinion of the Host, threatened, or to allow access, inspection or seizure by relevant authorities.
DEFAULT
1. All Stored Goods in the Space are subject to a general lien in favour of the Host for all Rent and other amounts owed to the Host. If the Rent or any other amount owed to the Host is not paid in full within 30 days of the due date, the Host may enter the Space and/or take possession of any Stored Goods in the Space and may, at the Host’s sole discretion, do any one or more of the following:
  1. sell the Stored Goods by private arrangement or public auction to offset any unpaid Rent or any other amount owed to the Host and costs associated with collection of Rent and/or disposal of the Stored Goods;
  2. dispose of the Stored Goods in any other manner as the Host sees fit, whether for value or not, if the Stored Goods are unsaleable, remain unsold after being offered for sale, pose a health and safety risk, or are of insufficient value to warrant a formal sale process; and/or
  3. if the Host believes in its reasonable opinion that it is a health and safety risk to conduct an inventory of the Stored Goods in the Space, dispose of some or all of the Stored Goods without doing an inventory.
2. The Host will give notice to the Renter and permit a reasonable period for the Renter to rectify a default before taking possession and selling/disposing of Stored Goods.
3. If any money is recovered from the sale or disposal of Stored Goods, that money will be used as follows:
  1. first, to pay the costs incurred by the Host in connection with re-entering the Space and selling or disposing of the Stored Goods;
  2. second, to pay all Rent (including Commission) owed (and where the balance after the payment of the Host’s costs under clause 7.3a of this Schedule are insufficient to cover the full Rent owed, the funds will be divided between the Host and Nook Limited pro rata in accordance with the net amount outstanding to each of them); and
  3. third, to pay any other amounts owed to the Host by the Renter; and
  4. fourth, any excess will be sent to the Renter.
TERMINATION
1. The Contract may be terminated:
  1. by either party on 3 weeks’ notice to the other party; or
  2. by the Host immediately without notice if the Renter fails to pay the Rent or breaches clauses 3.1, 3.4 or 5.1 of this Schedule.
2. On expiry or termination of the Contract the Renter must:
  1. remove all Stored Goods from the Space and leave the Space in a clean condition and good state of repair to the satisfaction of the Host (acting reasonably); and
  2. pay any outstanding moneys.
3. If the Host reasonably believes that the Renter is unable to carry its obligations under clause 8.2a of this Schedule or the Renter does not respond in a reasonable period to notices sent by the Host, the Host may, but is not obliged to, access the Space to carry out those obligations and the Renter irrevocably authorises the Host to take this action.
4. If the Renter fails to remove all Stored Goods from the Space on expiry or termination of the Contract, the Host is authorised to (in its discretion) sell or otherwise dispose of the Stored Goods, regardless of the nature or value of the Stored Goods. The Host will give 14 days’ notice of the intended disposal.
5. Expiry or termination of the Contract does not affect each party’s rights and obligations accrued before the termination or expiry date.