Our Fees
Nook connects Hosts with spare space to Renters who need storage. Here's how our simple fee structure works.
| Fee Type | Who Pays | Amount | When Charged |
|---|---|---|---|
| Host Commission | Host | 10% of weekly rent (incl. GST) | Deducted from each rent payment before payout to Host |
| Booking Fee | Renter | $10 + 4% of weekly rent × estimated months (capped at 6 months calculation) |
One-time fee collected on the rental start date |
| Weekly Rent | Renter | As listed by Host | Charged weekly in advance, starting on the rental start date after final confirmation |
| Late Payment Fee | Renter | $15 per occurrence | Charged after multiple failed payment attempts |
📊 Example: Booking Fee Calculation
For a space listed at $30/week with an estimated 3-month booking:
Booking Fee = $10 + (4% × $30 × 3 months)
Booking Fee = $10 + $3.60 = $13.60
Note: For bookings estimated longer than 6 months, the calculation is capped at 6 months.
💰 Example: Host Earnings
For a space listed at $50/week:
Weekly rent received: $50
Commission (10%): -$5.00
Host receives: $45.00 per week
Hosts are typically paid within 4 business days of a successful renter charge.
Important Information
- All fees shown include GST where applicable
- Fees may change at Nook's discretion with 30 days' notice
- Current applicable fees are always displayed at the point of listing creation (for Hosts) and booking request (for Renters)
- Rent is non-refundable except as expressly provided in our Terms and Conditions
Host Protection
If a Renter's payment fails after multiple attempts, Nook may, at its discretion, advance up to 2 weeks' rent to the Host under Host Protection. This is not insurance. See clause 11 of our Terms and Conditions and our Guarantee page for more details.
No Hidden Fees
What you see is what you pay. There are no signup fees, listing fees, or cancellation penalties beyond the standard terms outlined above.
