Store and Rent with Confidence


At Nook, we want to ensure both our renters and hosts are comfortable with the peer-to-peer aspect of the service. We strongly recommend meeting on site prior to any formal arrangements or agreements have been made to discuss security, access, items to be stored, etc. Both parties should only agree to proceed if there is mutual agreement and understanding of the terms of the arrangement.

Renter Protection

To provide peace of mind, Nook may, at our absolute discretion, offer assistance for loss or damage to Stored Goods in circumstances where accidental loss or damage occurs through no fault of either party, or where compensation is unrecoverable from the responsible party. Important: The Nook Guarantee is not insurance and should not be relied upon as a substitute for your own contents insurance.

Host Protection Guarantee

Nook provides our hosts with a 2-Week Host Protection Guarantee. If a Renter's payment fails after multiple retry attempts, Nook may advance up to 2 weeks' rent directly to you. This advance creates a debt owed by the Renter to Nook, which we pursue through debt collection on your behalf.

How It Works

For all transactions facilitated by Nook, our guarantee may cover you when you are not able to claim from your own insurance or recover compensation from the other party, and when you face losses or damage through no fault of your own.

Making a Claim

  • Claims must be submitted within 7 days of any incident by emailing [email protected]
  • As a renter, you must provide a list of all items stored along with photographic evidence of these items inside the host's space
  • Any criminal activity must be reported directly to the New Zealand Police and a police report number provided
  • You must first attempt to recover losses through your own insurance

Exclusions

  • Vehicles and watercraft
  • Items of extraordinary value (unless specifically agreed in writing)
  • Losses caused by your own negligence or breach of the Contract

As a host, when allowing a renter to store their belongings in your space, you can advise them on the security, access hours, and can ask for a full list of items that will be stored. If you do not feel comfortable with the renter or items please contact Nook and we will cancel the arrangement.

See our terms and conditions for full details of the Nook Guarantee.