Nook Renters FAQs

No. Nook is a technology platform that connects Hosts and Renters. Space Hosts are independent and use Nook website to facilitate the provision of storage services to you.

You can use Nook to find storage for anything from couple of boxes of personal belongings to boats and caravans; however, no illegal or toxic products are allowed, no perishables, no highly flammable or unstable products. For the full list of prohibited goods, please refer to Nook Terms and Conditions (https://nook.kiwi/terms-and-conditions).

You have a duty of care that means your items will not cause any harm to the space rented or to the host. If in doubt, please check with your Host and Nook team.

Nook is an open marketplace. All the rates are set by Hosts and may vary depending on the space provided. This is beneficial as you may find a bargain for your storage needs. You could save $1,000's over the course of your storage period, and store your items in a convenient location in your local neighbourhood. The price you see on each listing is the price you pay - no hidden costs!

Your payment always goes through nook.kiwi, this is both safe and easy. If your host is asking for direct payment please contact us at [email protected].

Once you have agreed on a move in date and time with the Host, it is your responsibility to transport and store your goods safely. You will need to ensure your items are ready for storage to keep disruption to a minimum on the day. If you need any help with packing and moving, let us know and we will put you in touch with local moving companies we trust.

Space access rules are set by Host and mentioned on each listing. Direct private messaging allows contact between Hosts and Renters; and you can request access at any time. Flexibility and collaboration is important. If you have any issues accessing your items please contact Nook team immediately at [email protected].

Nook is built on authenticity, trust and transparency. All Hosts listing on our website are verified and receive ongoing reviews and ratings available for you to consider. In addition, Nook offers a Nook Guarantee which may, at our discretion, provide assistance for loss or damage to Stored Goods. We strongly recommend maintaining your own contents insurance as the Nook Guarantee is not insurance. For more information, please refer to Clause 11 in Nook Terms and Conditions.

Nook allows direct private messaging between users. We encourage you to take advantage of this functionality to ask Hosts any questions, verify conditions, and request access to the Space.If you have any problems reaching your Space Host, please contact Nook team immediately on [email protected].

Nook team is here to help you! Please head to our Storage Valet page (https://nook.kiwi/all-space-storage-valet) and provide us with the details on the space you are looking for. We will use our networks to find suitable storage solution for your needs. Additional Storage Valet fees may apply.

If you need help packing and transporting your goods to storage space, Nook is happy to put you in contact with local moving companies we trust. Please fill out Contact form on our website or send us an email on [email protected].

As a Host, you have a direct relationship with the Renter, and a separate independent relationship with Nook. If you have a dispute, you should try to resolve the issue immediately with the other party. 
If this cannot be achieved, contact Nook for assistance at [email protected] . We will work with both parties to solve the issue.

Nook provides the technology platform and marketplace for Hosts and Renters to transact but does not supply the primary service, being the space rented. As a Host, you have a direct relationship with the Renter, and a separate independent relationship with Nook.

We strongly recommend you verify the identity of the contracting party, the items stored and clearly outline the conditions of the rental prior to accepting a booking.

You can contact us at any time by going online and filling out Contact Us form on https://nook.kiwi/contact, by emailing us directly on [email protected]. All user enquiries will be addressed within 48-hour period.